We stayed here for 2 nights : 31 December 2016 – 02 January 2017 and booked the Heliconia Twin Room which has 3 single beds in it. The total payment was MYR 458.00 which included breakfast for 2 people.

I made by booking through Agoda.Com and paid for it with my credit card. Checking in on a Saturday afternoon was a bit of a wait but all counters were open and reception staff was still able to manage a smile and a small pleasant conversation.

Our room was 117. There were no supernatural sightings or weird noises as reviewed by a visitor back in 2014. That particular review back then was so specific to mention room 107 & 202. We did hear the therapeutic sounds of the garden pool though.

Despite our many holidays and hotel stays – we were new to the Turndown Service. I thought that was interesting and a simple google search led me to various articles regarding this service. We didn’t require the service but it was good to know. The furniture in the room is a bit old but sturdy and the rooms electricity supply did not require us to put our card key into any form of slot. It was just the simple old fashioned main switch – God bless, I loved it.

I wanted to try the Tranquility Spa especially with the Happy Hour Promotion but the spa was fully booked. Damn.. they have a 50% discount on selected packages from 11AM to 3PM everyday. The catch is your session must be within that time frame. So you can’t really book a 1 hour massage at 230PM – it just doesn’t work that way. Maybe next time.

I was happy with the breakfast buffet although there have been suggestions to have more variety of food. What more can they add honestly? There’s already cereal, salad, fruits, local delicacies, western options.. are these people asking for kebabs? Laksa ?

The swimming pool was surprisingly very happening. My son feared water  – he can only swim in the bath tub. But looking at the crowd of young parents like ourselves bringing their kids, just shows that the pool is fun and a major attraction to families who choose this place. Plus, the view is great!

Parking space is abundant and guess what – IOI City Mall is just a <10 min walk from the hotel. The hotel also has a shuttle service to the mall that takes you less than 5 minutes to get there if walking is not your cup of tea.

Would I stay at this hotel again?

Definitely. Why not. And I’ll book the spa next time.